Role Summary:

The IT Generalist / IT Specialist is responsible for the day‑to‑day operation, support, security, and continuous improvement of the organization’s IT environment.

This role combines end‑user support, infrastructure management, and cybersecurity execution, acting as the local IT backbone while aligning with group‑level IT policies and standards.

The role ensures reliable IT services, secure systems, regulatory compliance, and user readiness across all office locations.

Company:

Alpin Limited is a leading sustainability consultant in the Middle East, with its global headquarters in Masdar City, Abu Dhabi—the world's first sustainable city. We're on a mission to transform the built environment by providing innovative commissioning, sustainability, and climate change solutions. As a company, we are committed to thought leadership and making a tangible difference in the world. We pride ourselves on having a diverse, multicultural team of experts who are passionate about creating a more sustainable future. At Alpin, you'll be part of a dynamic, "young-at-heart" culture that values collaboration, innovation, and continuous learning.

To know more about Alpin Limited and its services and projects please visit www.alpinme.com

Reports To:

IT Manager (Functional coordination with Group / Central IT from Setec and Managing Directors)

Key Responsibilities:

1. IT Operations & End‑User Support

• Provide first‑ and second‑line technical support to users (hardware, software, network, and access issues).

• Troubleshoot and resolve IT incidents promptly to minimize business disruption.

• Install, configure, and maintain end‑user devices, applications, and collaboration tools.

• Conduct basic user training to improve IT literacy and cybersecurity awareness.

2. Infrastructure & Systems Management

• Maintain and monitor IT infrastructure including servers, networks, cloud platforms, and business applications.

• Coordinate provisioning, configuration, patching, and upgrades of hardware and software.

• Ensure system availability, data integrity, backups, and disaster recovery readiness.

• Liaise with vendors, service providers, and central IT teams as required.

3. Cybersecurity & Risk Management

• Monitor systems and logs for security threats, vulnerabilities, and abnormal activity.

• Respond to cybersecurity incidents, containing threats and supporting recovery actions.

• Implement and enforce IT security policies, controls, and secure configurations.

• Support vulnerability management activities including patch management and remediation.

• Ensure compliance with applicable data protection and cybersecurity standards.

4. Policies, Documentation & Compliance

• Maintain IT and cybersecurity documentation, including procedures, asset inventories, and configurations.

• Support internal and external audits, assessments, and compliance activities.

• Ensure local implementation of group IT and security policies.

• Prepare periodic IT and security status reports for management.

5. Collaboration & Continuous Improvement

• Work closely with business teams to understand IT needs and propose practical solutions.

• Coordinate with central/group IT on systems, cybersecurity, and strategic initiatives.

• Identify opportunities to improve system efficiency, security posture, and user experience.

• Stay informed on emerging IT and cybersecurity trends relevant to the organization.

Required Qualifications & Experience:

Education

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, or related field
  (or equivalent practical experience).

Experience

• Experience in an IT Generalist, IT Specialist, or similar role.

• Hands‑on experience supporting users, managing systems, and administering IT environments.

Technical Skills

• End‑user support (Windows/macOS), hardware setup, and troubleshooting.

• Knowledge of networking fundamentals (TCP/IP, DNS, firewalls).

• Experience with Microsoft 365, collaboration tools, and endpoint management.

• Basic to intermediate cybersecurity knowledge (access control, patching, endpoint security).

• Familiarity with cloud platforms and security best practices is an advantage.

Certifications (Preferred)

• CompTIA A+, Network+, or Security+

• Microsoft or cloud‑related certifications

• Any recognized cybersecurity certification is an advantage

Core Competencies

• Problem‑solving and analytical thinking

• Strong communication with technical and non‑technical users

• Ability to manage multiple priorities in a fast‑paced environment

• High attention to detail and security‑minded approach

• Collaborative and service‑oriented mindset

Role Level

Individual Contributor
Hands‑on / Operational
Security‑Aware Generalist